Returns Policy
To successfully return an item to Avonics please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. Avonics warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can be found at www.avonics.co.uk
Obtain an RMA number
You must obtain an RMA (Returns Material
Authorisation) number before making any returns. To obtain an RMA number please
contact Avonics on 0161 872 7001 and provide the following information:
The Avonics invoice number
The order reference number
The part number(s) to be returned
The reason for returning the goods (including a full fault description if there
is a problem with the product)
The method of return should be confirmed with Avonics whilst obtaining an RMA number.
What if there is a problem with the product?
Avonics will refund postage and delivery costs for items delivered in error or shown to be faulty. You will need to give a full and detailed description of the fault or error before an RMA number can be issued.
If returning by post you must obtain proof of postage from the Post Office. For larger items, a collection will be arranged for a date and from a location of your choice. Please keep the collection receipt from the courier for your records.
Certain items are covered by the manufacturer’s warranty, details of which will be given when you ring for your RMA number. The quickest option is for you to return such items direct to the manufacturer. If you prefer, Avonics can facilitate the return. We will however ask you to obtain an RMA number from the manufacturer before sending the product back to Avonics.
What if I’ve changed my mind?
If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 7 day “cooling off” period. Avonics offers a 7 day return option to all customers in any event. Such items must be returned in resalable condition and in accordance with the packaging requirements below.
Products must be returned at your cost with proof of delivery being available upon request. Avonics may request that certain items are returned using a courier in which case the cost will be deducted from the value of the return.
Goods returned under this option after the 7 day period will be subject to a 30% restocking fee.
How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. Avonics cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
Please clearly mark the RMA number on the outer transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoices.
How long will it take?
Avonics aim to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery for goods returned by post.
Any goods rejected for return will be shipped back to you at your expense.
